Frequently Asked Questions
You may have specified more than one shipping address in
your account information. The default shipping address is
the address to which your order will be shipped unless you
select another shipping address for this order.
You may have specified more than one credit card in your
account information. The default credit card is the card
that will be charged with the value of your order unless you
select another credit card to be charged for this order.
Yes. To update credit card information, click on Account
Info. Click on Credit Card Details button in the Account
Info page. Select the card from the list and click on Update
Credit Card button.
No. You cannot have more than one billing address. But you
can change your billing address by editing it.
Yes. You can specify as many shipping addresses as you want.
If you live in the USA, the sales tax levied on a customer
depends on the tax jurisdiction he comes under. For
instance, if you purchase items for use in the State of
California, USA, you would be charged California Sales Tax.
If you live outside the USA, the taxes you pay depend on the
country you live in. The tax zones are the various
jurisdictions under which you could fall.
The taxes on your order depend on the tax zone that you
belong to. You must select the tax zone that your billing
address falls in for this purpose.
To add a shipping address, click on Account Info. The
details of your account are displayed. Click on the Add New
Shipping Address button to add a new shipping address.
No. You cannot delete any address but you could change it by
editing it.
To edit an address, click on Account Info. The details of
your account are displayed. Click on the Edit button below
the address that has to be changed.
To check the status of an order, click on the Order Status
link. If you know your order number and the type of
transaction (orders, quotations or return orders), enter it
and click on the Submit button. To view multiple orders,
enter the purchase order number if provided by you or select
the display type from the drop-down list and specify the
desired period. All the orders you have placed with us (both
through the web and through other means) are listed. Click
on the order number whose status you want to check. The
order details are displayed along with the tracking numbers
for the shipments made.
To cancel an order, you must contact our customer service
executive either by mail or through telephone and they will
give you further information.
As a registered customer, you become entitled to special
discount schemes and promotional pricing offers. These
schemes would become available to you not only on orders you
place at our web store but also to orders through other
channels.
No. If you already have an account with us, contact our
Customer Service; they will give you your login name and
password. You can login and then change your password.
Before you place an order with us, you must register with
us. We understand how valuable your time is and our
registration has been designed to take up not more than a
few minutes of your time. Once you have registered with us,
you need not give your address and credit card details on
future visits to our shop. This will save you the trouble of
entering this information on every purchase you make from
us.
There are other payment options available at the Online Shop
using which you can place an order. Select the option most
suitable to you in the "Payment Method" area while creating
an order. For example if you wish to pay by Check, select
this option to create the order. You may send your check to
our address by quoting your order number. If you need any
further assistance, please contact our Customer Service
Department.
If you are a registered user and have forgotten your
password, go to the Login page and simply type in your Login
Name or your default E-mail address under "I am a registered
user but forgot my password" and click on submit. We will
send your password to your default E-mail address.
The price for each and every item on our online store has
been carefully decided to make sure that you get the best
deal in town. We also offer discounts on almost all the
listed items based on annual volume. Please contact
your account representative for more information.
There are various payment options available at the Online
Shop such as Credit Card, Check etc. using which you can
place an order. Select the option most suitable to you in
the "Payment Method" area while creating an order. For
example if you wish to pay by Check, select this option to
create the order. You can send us the payment to our
address. Please make sure to quote the correct order number
when sending your payment. If you need any further
assistance, please contact our Customer Service Department.
Our returns policy is specified in the Terms of Sale.
Click on the Order Status link provided in the Services
menu. If you know your order number and the type of
transaction (orders, quotations or return orders), enter it
and click on the Submit button. To view multiple orders,
enter the purchase order number if provided by you or select
the display type from the drop-down list and specify the
desired period. All the orders you have placed with us (both
through the web and through other means) are listed. Click
on the order number whose status you want to check. The
order details are displayed along with the tracking numbers
for the shipments made. To track the shipment, you must go
to the web site of the shipping carrier.
I already have an account with you. Do I need to register
myself again on your web store?