FAQ

Frequently Asked Questions

Does Vickerman sell to the public?

Vickerman is a wholesale supplier and only sells to retailers and professional decorators.

What credit cards do you accept?

We accept Visa, MasterCard, Discover, and American Express. Terms can also be established, but please allow our credit department up to two weeks to process.

Do you have a sales rep that can visit me in my state?

Yes, please contact our customer service staff at 800-847-8606 and they will assist you in finding a rep close to you.

How long does it take to receive my order?

Most orders ship within 6 business hours of receipt, providing the product is in stock and the order is 100% fillable. If all of the items are not ready to ship, but you would like a partial shipment sent, please ask to have the order shipped partial.

Can I have more than one shipping address?

Yes, you can specify as many shipping addresses as you want, however you can typically only have one shipping address per order. For complex orders, involving a multi-address drop to greater than 20 locations, please request to speak to data services to assist with the project. 

What freight carrier do you use?

Our default carrier for small package orders is UPS, however we ship SpeeDee for most of Iowa, Minnesota, Nebraska, North Dakota, South Dakota, and Wisconsin.

How do I check the status of my order?

The easiest way is to call us at 800-847-8606. To check the status of an order online, click on the order status link. If you know your order number and the type of transaction (orders, quotations, or return orders), enter it and click on the submit button. To view multiple orders, enter the purchase order number, if provided by you, or select the display type from the drop-down list and specify the desired period. All of the orders you have placed with us (online and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?

To cancel an order, you must contact our customer service staff by telephone at 800-847-8606. If you would like proof of cancellation, please ask the customer service staff for the cancellation ID number, or ask them to email you confirmation of the cancellation. Because orders can ship quickly, please do not mail, fax, or email your cancellation requests. 

What should I do if I forget my password?

The easiest way to reset your password is to call in and speak to a representative. If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default email address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default email address.

Pricing and Discounts

We offer discounts for large orders. Please contact us at 800-847-8606 to discuss our discount levels.

Returns Policy

All claims for returns must be filed within 14 days of receipt. Please check orders immediately upon receipt. Please contact our customer service department at 800-847-8606. A 15% re-stocking charge will be applied for any returned merchandise due to over-stock or customer ordering error. Additionally, freight transit and charges are the customer's responsibility. We do not accept returns of used merchandise. Credit will not be issued for product returned to Vickerman Company that has been retail priced. 

Tracking your shipment

Click on the order status link provided in the services menu. If you know your order number and the type of transaction (orders, quotations, or return orders), enter it and click on the submit button. To view multiple orders, enter the purchase order number, if provided by you, or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (online and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the website of the shipping carrier.