Frequently Asked Questions

Our Dealer / Reseller terms are detailed in the Dealer Agreement. To sell on marketplaces such as Amazon, you would need to be approved with a written addendum to the Dealer Agreement.

Vickerman is a wholesale supplier and only sells to retailers and professional decorators.

We accept Visa, MasterCard, Discover, and American Express. Terms can also be established, but please allow our credit department up to two weeks to process.

We offer discounts for large orders. Please contact us at 952-373-2001 to discuss our discount levels.

Yes, please contact our customer service staff at 952-373-2001 and they will assist you in finding a rep close to you.

The easiest way to reset your password is to call in and speak to a representative at 952-373-2001. If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default email address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default email address.

Yes, you can specify as many shipping addresses as you want, however you can typically only have one shipping address per order. For complex orders, involving a multi-address drop to greater than 20 locations, please request to speak to data services to assist with the project.

To cancel an order, you must contact our customer service staff by telephone at 952-373-2001. If you would like proof of cancellation, please ask the customer service staff for the cancellation ID number, or ask them to email you confirmation of the cancellation. Because orders can ship quickly, please do not mail, fax, or email your cancellation requests.

Most orders ship within 6 business hours of receipt, providing the product is in stock and the order is 100% fillable. If all of the items are not ready to ship, but you would like a partial shipment sent, please ask to have the order shipped partial.

Our default carrier for small package orders is FedEx, however we shop rates on your behalf and may also ship UPS. We may also ship via SpeeDee for most of Iowa, Minnesota, Nebraska, North Dakota, South Dakota, and Wisconsin.

Click on the order status link provided in the services menu. If you know your order number and the type of transaction (orders, quotations, or return orders), enter it and click on the submit button. To view multiple orders, enter the purchase order number, if provided by you, or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (online and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the website of the shipping carrier.

The easiest way is to call us at 952-373-2001. To check the status of an order online, click on the order status link. If you know your order number and the type of transaction (orders, quotations, or return orders), enter it and click on the submit button. To view multiple orders, enter the purchase order number, if provided by you, or select the display type from the drop-down list and specify the desired period. All of the orders you have placed with us (online and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

Prices on open or future orders may be subject to equitable adjustment if there are significant changes in law or cost. This includes—but is not limited to—increased tariffs, duties, taxes, or substantial spikes in transportation or container shipping rates that occur after the order is placed.

If such a change occurs, we will notify you with a revised invoice that reflects the adjusted surcharge amount. You will have the option to accept the updated terms or cancel the affected portion of your order.

This policy helps us maintain transparent pricing while adapting to rapid changes in the global trade environment.

All claims for returns must be filed within 14 days of receipt. Please check orders immediately upon receipt. Please contact our customer service department at 952-373-2001. A 15% re-stocking charge will be applied for any returned merchandise due to over-stock or customer ordering error. Additionally, freight transit and charges are the customer's responsibility. We do not accept returns of used merchandise. Credit will not be issued for product returned to Vickerman Company that has been retail priced.

While we strive to do the right thing for every scenario, we still need your help in providing the information as soon as possible.

We do have a return policy that states we would have to be contacted within 14 days of receipt of the product. It is imperative that you check your orders immediately upon receipt. If you find you are missing a box or section, call Vickerman Customer Service at 952-373-2001. It is much easier to try to locate the missing piece while it may still be in transit. We will do our best to try to get you the section or box that is missing.

Those are the ends of the lights. Normally they are taped tightly to the pole. In rare cases they are loose. Tuck those deep inside the tree so they can't be seen. You don't need to do any more with them.

First if this is a tree that has the electrical connections inside the pole and if you have the tree all together take all but the bottom section off. Keeping the tree plugged in and the bottom section lit, place the next section into the pole of the bottom. Make sure it is a secure connection and no debris in the connection. You might have to use a little pressure then turn it a quarter of a turn to seat it. Doesn't matter the direction. The section should then be lit.

Continue to do the same with the next section(s). It does require more pressure than you would expect.

If a section still does not light please call Vickerman Customer Service at 952-373-2001.

The majority of our trees have an extra string of lights included for just this scenario. Or to use to replace bulbs that have gone out. You can pull the bulbs and gusket/husk out of the socket and use those to replace the bulbs that are out. If you have already exhausted that string of lights, and depending on the issue, we may be able to send you additional strings of lights to correct the problem until the warranty on that tree has expired.

If a whole section of the tree has gone out, please call Vickerman Customer Service at 952-373-2001 and have your receipt/proof of purchase available. Our warranty department will require the proof of purchase and photos of the tree with the section out.