Scope & Overview

Vickerman Company ("Vickerman," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our website and services.

This Policy applies when you:

• Visit www.vickerman.com or any associated platform
• Create an account or submit forms and inquiries
• Participate in programs such as "Find a Designer"
• Interact with our sales, marketing, or customer service teams

Information We Collect

We collect the following categories of personal information:

Identifiers

• Name & company name
• Email address & phone number
• IP address

Commercial Information

• Purchase history & order details
• Product interests
• Saved items & project data

Internet & Network Activity

• Browser type & device info
• Pages viewed & referring URLs
• Interaction data

Professional Information

• Job title & business role
• Industry classification
• Inferred preferences & interests

Sources of Information

We collect personal information from the following sources:

• Directly from you — through forms, registrations, and purchases
• Automatically — via cookies and tracking technologies as you use our site
• Third parties — including service providers such as HubSpot and authorized business partners

How We Use Your Information

We use personal information only for legitimate business purposes, including:

• Fulfilling and managing orders and customer accounts
• Providing customer service and support
• Communicating about orders, services, and promotions
• Sending transactional text messages about your orders, where you have consented
• Operating and improving our website and services
• Personalizing your experience
• Supporting sales and account management
• Maintaining internal analytics and reporting
• Detecting and preventing fraud or misuse
• Complying with legal and regulatory obligations

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to recognize returning users, store preferences, analyze site traffic, and support marketing efforts.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our site.

Our site does not currently respond to "Do Not Track" browser signals.

Disclosure of Information

We do not sell personal information for monetary value. We may share information in the following circumstances:

Service Providers

We share information with vendors who perform services on our behalf, including hosting and infrastructure providers, payment processors, CRM and marketing platforms (including HubSpot), and analytics providers. These parties are contractually bound to use data only as instructed.

Business Partners

We may share information with installers, designers, or distributors participating in programs such as "Find a Designer," as well as fulfillment and logistics partners.

Legal & Compliance

We may disclose information to comply with applicable laws, respond to lawful requests (such as subpoenas or court orders), or to protect our rights, users, or business operations.

Text Messaging (SMS)

Vickerman Company sends transactional text messages about orders you have placed — including order and shipping confirmations, backorder and ship-date notices, delivery exceptions, and customer service messages. We send these messages only to customers who have given us prior express consent, and we do not send marketing or promotional text messages through this program.

Mobile Information & Third Parties

Mobile opt-in data and phone numbers are not shared with or sold to third parties for marketing purposes Information sharing with subcontractors who support the service — such as our messaging provider or customer service platform — is permitted solely to deliver the messages you requested. All other categories of information use and disclosure described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

Opting Out & Getting Help

You may opt out of text messages at any time by replying STOP to any message, or by contacting us at (952) 373-2001 or support@vickerman.com. For help, reply HELP to any message. Message frequency varies and message and data rates may apply.

Full program details are in our SMS Terms & Conditions.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, maintain required business records, comply with legal and tax obligations, and resolve disputes or enforce agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

No system can guarantee absolute security. If you have concerns about the security of your information, please contact us using the details below.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you.

Right to Delete

Request deletion of your personal information, subject to certain exceptions.

Right to Correct

Request correction of inaccurate or incomplete personal information.

Right to Opt-Out

Opt out of certain data uses, including sale or sharing for advertising purposes.

To exercise any of these rights, please contact us at: support@vickerman.com

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Right to Know

You may request information about the categories of personal information collected, the sources we collect it from, our business purposes for collection, and the categories of third parties who receive it.

Right to Access, Delete & Correct

You may request a copy of your personal information, request its deletion (subject to limited exceptions such as legal compliance or transaction completion), and request correction of inaccurate data.

Right to Opt-Out of Sale or Sharing

We do not sell personal information for monetary value. However, certain data sharing for analytics or marketing may constitute "sharing" under California law. You may opt out by contacting us at support@vickerman.com.

Sensitive Personal Information

We do not use sensitive personal information for purposes that require limitation under the CPRA.

Non-Discrimination

We will not discriminate against you for exercising any of your California privacy rights.

Authorized Agents & Verification

You may designate an authorized agent to submit requests on your behalf. We will verify your identity before processing any request, which may include confirming your email address, account ownership, or business relationship.

Additional Information

Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

Children's Privacy

This site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Updates will be posted with a revised effective date. Continued use of our site after changes constitutes your acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out to us directly.

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